Our goal at CrowdTorch is to make your night of fun as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the venue. Please take a minute to read the following:
NO REFUNDS OR EXCHANGES
In accordance with our Terms of Service, CrowdTorch does not offer refunds or exchanges of tickets purchased on the CrowdTorch web site or via our mobile site. In addition, tickets purchased through CrowdTorch may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where a theater was unable to honor your tickets purchased through CrowdTorch (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the shows, performances, appearances, events, special events, classes, or other similar artistic showcases ("Event" or "Events") you wish to see.
At the time of your order, CrowdTorch will place an order for your tickets in the Events' venue's ticketing system, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents CrowdTorch and our venue theater partners from reselling tickets in the event that you do not attend your Event. However, your seat will only be guaranteed for up until twenty (20) minutes after the commencement of the Event.
If you cannot attend a show time for which you have purchased tickets, you may contact the appropriate venue to inquire about their policy on refunds and exchanges. We strongly recommend that you contact the venue's management prior to your Events' commencement time, as they may not issue refunds or provide exchanges after show time. Any refund or exchange is at the discretion of venue's management and can only be conducted at the Events' box office where the Event occurs. If a refund is available, the Event box office may only refund to you the ticket price, in which event you should contact CrowdTorch's customer service if you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).
PICKING UP YOUR TICKETS
Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen venue. Please remember to bring your Print-at-Home Referenced-Coded Ticket to the venue if you used this feature on CrowdTorch. If you can't print or don't have a printer, just take your confirmation number with you. Once you purchase a ticket on CrowdTorch's website, the venue holding the Event will be notified of your name and reference number and will allow you access to the Event upon confirmation of your name and reference number. Please be prepared to present your picture I.D. Many venues require all partrons to be over the age of twenty-one (21) to enter.
CrowdTorch accepts American Express, MasterCard, and Visa. CrowdTorch does not accept "Single-Use" card number security products.
TICKET CONFIRMATION AND EVENT RATING & REVIEW E-MAILS
As an integral part of your ticketing transaction with CrowdTorch, we send you via e-mail a ticket confirmation following purchase explaining how to retrieve your tickets at the venue, as well as a subsequent invitation to rate-and-review the Event. Providing feedback via the rate-and-review e-mail is optional; if you do not wish to participate, just ignore or delete that email.
PRICING AND AVAILABILITY
CrowdTorch sells tickets on behalf of our venue partners. CrowdTorch does not set ticket prices, determine show times, or control ticket availability and inventory.
You will be responsible for paying all applicable taxes in connection with your purchase of any tickets.
If you have any questions about the information above, please Contact Us.
Thank you for using CrowdTorch!